**Customer Experience Manager – Customer Experience & Order-to-Cash (GCX-OTC)**

**Location: Amgen India (AIN Hub)**
**Reporting to: Senior Manager / Director, Global Customer Experience & Order-to-Cash**

**Role Overview**

**The Customer Experience Manager, is responsible for managing day-to-day customer service and order-to-cash operations within the Amgen India hub. This role leads one or more customer service teams (including team leads and/or individual contributors) to deliver consistent, high-quality, and compliant customer experiences aligned with global GCX-OTC standards.**

**The Customer Experience Manager acts as a key execution partner to senior leadership, translating global strategy into operational outcomes. This role emphasizes people leadership, operational performance, customer satisfaction, and continuous improvement, while modeling and reinforcing Amgen’s Values and culture.**

**Key Responsibilities**

**Custome...