* **Compliance**: ensuring that the control environment meets the high standards established by the various regulations that govern the Claims role. These various regulations pertain to a wide array of control frameworks ranging from internal best practice guidelines to regulatory requirements. Properly managing and enhancing this control framework is the basis for empowering the various claims teams.* **Vendor Management**: Both local regulation, and internal guidelines establish that all Claims vendors must have a contract. Some of these contracts are subject to a very specific local regulation (REPSE) and require intensive follow up in terms of requirements that must be met. Compliance with this requirement determines whether the usage of such vendors can be registered as tax deductible.* **First notice of loss (FNOL):** properly managing this activity which creates capacity within the technical handling teams by absorbing this activity (which is of a low variability in nature) and...