Position Overview
The Messaging Engineer will also contribute to the delivery of Global IT Messaging projects to all Firm offices and focus on the Global Messaging environment, delivering Messaging support, solutions and deliverables to the Globe.
Main responsibilities:
Participate in regular conference calls and meetings with the Global Messaging Team and provide updates or concerns raised at the local office level Provide input into current and new Global Messaging policies and standards related to Exchange, EV, and security Provide guidance to local offices on consolidation efforts Assist with training and mentoring team members to raise the technical skill level of the entire team Ensure that all support incidents are reported and tracked in the ServiceNow system; work through each ticket to resolution or escalate/re-assign as necessary per agreed SLAs, ensuring that the local office IT staff and requestor are updated on the status of thei...