Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps.
+ Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly
+ Handle escalated technical issues by providing an effective resolution
+ Track and report daily work items
+ Work multiple ticket queues and other department functions as needed
+ Maintain knowledge of current and new products, as well as industry changes



Basic Qualifications:
+ HS/GED
+ Ability to speak clearly and listen actively.
+ Capable of handling multiple inquiries in ...