Merchant Operations Representative

The Merchant Operations Representative is responsible for running and maintaining processes linked with our commercial team and merchants, providing administrative support, guaranteeing the effective admin/merchant/clerk onboarding process, identifying potential risks in current processes, and providing insights to stakeholders.

Responsibilities

• Handle partners’ queries, support requests, and operational coordination. Act as a subject matter expert regarding specific issues and concerns raised by the partners.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Manage merchant/partner onboarding, including merchants’ documentation in order and filed to facilitate the search when needed (official letters, complaints, etc.), data entry, and record-keeping.
• Provide technical guidance to the customer on using a product or service effectively and efficient...