About The Role

Our UK Contact Centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled customer service team, based in Wigan. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media and emails within a customer centric working environment. Within this role you will be speaking with our members across the UK; responding to queries, complaints or feedback and using your exceptional customer service skills to help them achieve their goals and continue their memberships. Current office hours are Monday-Friday 9-5pm although flexibility will be required to manage peak volumes. We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this really friendly and supportive team, working with fantastic attention to detail, willing to listen and able to ...