Position Overview
About the role
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As a Member Experience Officer, you’ll be the welcoming face our customers look forward to seeing in the branch. This role is ideal for someone who enjoys real conversations that can support our customers with their financial journeys.
You’ll be empowered to:
Assist customers with their transactional needs and enquiries, making it easy for them to bank with usEngage in quality in-depth conversations to help identify the right solutions to suit our customer’s individual needsBuild deep and meaningful relationships with our customers to assist them in achieving their long-term financial goals and where appropriate, initiate referrals to our lending specialistsSupport our customers on how to utilise digital services to enhance their banking experiencePrioritise and complete tasks accurately and efficientlyNavigate multiple contemporary systems and software programsBe part of a collaborative team a...