The Member Experience and Engagement Manager plays a critical role in delivering a first-class, end-to-end experience for LGBT Great members. This is a high-impact, client-facing role, suited to a top-tier, highly organised professional who thrives on building strong relationships, driving engagement, and consistently delivering exceptional service.

As the primary point of contact for members, you will own and manage all touchpoints across the membership lifecycle - from onboarding through to renewal - ensuring a seamless, high-quality, and proactive experience at every stage.

This role requires an individual who combines strategic account management capability with meticulous delivery discipline, ensuring that every interaction reflects the quality and professionalism of the LGBT Great brand.

In addition, you will lead the design, coordination, and facilitation of training programmes, delivering engagin...