Enter Job Description...



We are seeking dedicated and detail-oriented Medical Support Assistants (MSAs) to support scheduling and administrative operations across VISN 20 facilities. This role plays a critical part in ensuring efficient patient coordination, exceptional customer service, and seamless communication within interdisciplinary healthcare teams.

Key Responsibilities

Provide front-desk and administrative support for clinics and healthcare units

Schedule, coordinate, and manage patient appointments across multiple departments

Perform consult intake and conduct outreach to patients and providers

Maintain accurate patient records in CPRS/EHR systems

Verify and update patient demographics and insurance information

Ensure compliance with VA patient identification protocols (two identifiers required)

Handle inbound and outbound calls professionally, addressing patient inquir...