Summary This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the MIS Division, Benefits Management Program, Intake/Entitlement Section. The purpose of this position is to provide advisory and technical assistance to patients and beneficiaries seeking medical treatment, information, or guidance from the Medical Center. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Responsibilities - Greeting Veterans reporting to the Intake Unit and directing them appropriately. - Answering questions within clear, established guidelines and referring complex matters to a higher-graded MSA. - Collecting basic demographic information and performing initial data entry into VA systems. - Assisting with document gathering needed for eligibility and enrollment processing. -Supporting higher-graded staff with routine administrative tasks related to demographic and insurance updates. - Learning procedures for proce...