Summary The Advanced Medical Support Assistant positions fall under various health care service lines within VA Maine Health Care System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour. Shift changes will be based on patient and facility needs. Responsibilities These positions serve as a Medical Support Assistant (Advanced) for the Togus Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to: Supports clinics regarding clinic profile management. Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the informat...