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Key/Essential Functions & Responsibilities

+ Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible.

+ Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.

+ Manages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.

+ For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).

+ Conducts patient insurance eligibility ch...