Position Overview

The Medical Office Assistant is responsible for handling all front desk operations including answering phones, scheduling appointments, check-in and check-out, customer service, as well as providing support to the Practice by performing a variety of clerical tasks. It is critical that members of the Patient Service Associate team coordinate and work collaboratively to ensure duties are performed seamlessly.

Tasks and Responsibilities


+ Greet and assists all patients and visitors in a prompt, warm, courteous, and professional manner. Ensure patient’s wait time in the reception area is kept to a minimum.

+ Complete patient check-in process according to office protocol, including obtaining appropriate insurance information.

+ Answer incoming calls in a timely manner.

+ Responding to inquiries as appropriate taking accurate message or directing the call to the appropriate staff member.



+ Schedule ...