**THIS ROLE DOES NOT PERFORM ANY TESTING**

Sign on bonus available!

The Lab Customer Service team at Henry Ford Hospital offers a unique opportunity for Medical Laboratory Scientists to step away from traditional benchwork and engage in a dynamic, problem-solving role. This position involves triaging phone calls, processing orders, managing client communication, tracking shipments, handling critical lab values, and working closely with the sales team, pathologists, and outreach business partners. MLS professionals act as a crucial link between customers and the laboratory, troubleshooting issues across departments and facilitating specialized testing approvals. With exposure to various lab systems, including Sunquest, Copath, CRM, and ATLAS, employees gain a comprehensive understanding of lab operations. This role is ideal for those who enjoy problem solving, teamwork, and continuous learning in a flexible, fast-paced environment.

GENERAL SUMMARY:
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