The Medical Device Complaints Team Lead is responsible for overseeing the day-to-day operations of the complaints handling team, ensuring timely and compliant processing of customer complaints related to medical devices. This role supports quality and regulatory requirements by driving accurate complaint documentation, investigation coordination, and team performance management while maintaining excellent customer communication standards.

The ideal candidate has strong leadership experience, knowledge of medical device complaint management processes, and the ability to manage a small to mid-sized team in a fast-paced healthcare or shared services environment.

Key Responsibilities

• Lead, coach, and manage a team handling medical device complaints and customer-reported product issues
• Monitor daily operations to ensure timely complaint intake, documentation, escalation, and resolution
• Ensure compliance with company procedures, quality sta...