Description
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs.


Responsibilities:

• Manage high volumes of inbound calls from the public, providing accurate information and support.

• Follow established scripts and protocols to ensure consistent communication.

• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.

• Ask clarifying questions to understand caller needs and minimize errors.

• Direct callers to the appropriate departments ...