Description We are looking for a Medical Customer Service Rep to support care coordination activities for a healthcare team serving patients, pharmacies, and nursing partners. This Long-term Contract position is based in San Francisco, California, and is ideal for someone who thrives in a high-volume environment, communicates with empathy, and can manage administrative work with accuracy and speed. The person in this role will help keep daily operations running smoothly by coordinating visits, handling service requests, and maintaining organized documentation across multiple systems.

Responsibilities:
• Coordinate patient and nursing visit appointments using internal healthcare technology and supporting third-party applications.
• Respond to a steady flow of inbound inquiries from pharmacies, patients, and clinicians while delivering attentive and compassionate service.
• Manage a high daily volume of Zendesk requests, ensuring updates are accurate, timely, and proper...