Description We are looking for a compassionate and composed Medical Customer Service Rep to support a busy physician group in Dublin, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys helping patients, managing high-volume inbound calls, and creating a positive experience during scheduling and intake conversations. The person in this role will communicate with empathy, handle sensitive situations professionally, and help patients navigate appointments, billing questions, and general service needs.

Responsibilities:
• Respond to incoming patient calls promptly and professionally, providing clear guidance and a supportive experience.
• Coordinate new patient intake and update essential information accurately within the appropriate systems.
• Reschedule, confirm, and adjust appointments while ensuring patients understand next steps and timing.
• Address patient concerns with patience and tact, using de-escalation techniques to re...