The Coordination of Benefits (COB) Specialist serves as an investigator and patient advocate, helping patients navigate the complexities of the U.S. insurance system to ensure claims are processed accurately and paid appropriately. This role acts as a concierge and guide, working directly with patients and insurance companies to uncover coverage, determine correct payer sequencing, and resolve claim barriers on the patient’s behalf.

The specialist combines insurance expertise with strong customer service skills to explain complex insurance outcomes clearly, resolve outstanding questions, and reduce unnecessary patient burden. This position plays a critical role in improving cash recovery, claim accuracy, and patient experience.

Essential Responsibilities

• Investigate accounts to identify coverage, payer sequencing, and COB issues impacting claim payment
• Serve as a patient concierge, guiding patients through insurance ...