**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**Summarized Purpose:**
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

**Essential Function:**

Responds accurately and professionally to technical and medical information
inquiries received via phone, email, internet or mail in reference to
pharmaceutical or device products. Processes fulfillments and provides clinical
trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response
using client-approved resources and records in...