**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**:
**Summarized Purpose**:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce.
Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
The information provided will be given to a level in parallel with the individual's expertise, experience and training.
**Essential Functions and Other Job Information**:
- Responds accurately and professionally to technical and medical information
- Analyzes caller's questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the
appropriate databases following organizational, client and regulatory
guidelines.
- Identifies, records and triages adverse events and product complaints