**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**Office**Essential Functions**:- Process fulfillments and provide clinical trial information or after-hours on-call support.
- Analyze caller's questions to formulate an accurate and concise response using client-approved resources and record inquiries and interactions in the appropriate databases following organizational, client, and regulatory guidelines.
- Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines and provide additional support (including follow-up) as needed.
- Maintain knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Work with internal and external client contacts to resolve inquiries.As needed, research medical literature and draft responses for such inquiries.
- Provide administrative support as needed.