Join MEC as the Department Manager for Member Experience, ensuring top-notch service and member engagement. Drive community events and lead teams on the sales floor.
In this vital role, you will oversee member service across MEC's retail spaces, ensuring an exceptional shopping experience. You will coach and develop frontline staff, manage community outreach, and uphold high service standards across all interactions. Your ability to make real-time decisions will enhance community connections and business performance, making this a hands-on, impactful leadership position at MEC.
Key Responsibilities:
• Act as the Member Service Manager to set service standards
• Champion MEC’s service approach through real-time coaching
• Ensure positive experiences at the Cash and Member Service Desk
• Address and resolve member challenges swiftly
• Lead community partnerships and local engagement initiatives
Requirements:
• 1–3 years of experience in leading retail teams
...