Enhance your career with MCI as a Call Center Manager, focusing on performance improvement and client satisfaction in a thriving operational environment.

MCI is seeking an Experienced Call Center Manager to lead its high-volume operations. This role will emphasize performance analytics, team mentorship, and client collaboration to ensure top-notch service delivery. Candidates with strong leadership and communication skills are encouraged to bring their expertise to our dynamic setting.

Key Responsibilities: • Ensure daily operations align with KPIs and SLAs • Mentor team leads and supervisors for success • Implement strategies based on performance analysis • Collaborate with clients to establish service delivery goals • Manage workforce planning and employee development

Requirements: • Bachelor’s degree in business, operations, or similar field • 5+ years in a contact center environment; 2+ years in management • Strong leadership abilities and communication s...