Serve as the primary point of contact for key clients regarding logistics-related matters, including inquiries, complaints, and special requests.
Handle complex customer issues, ensuring timely and effective resolutions.
Provide proactive communication to customers regarding order status, shipment updates, delays, and potential disruptions.
Foster long-term customer relationships through personalized service and solutions.
Problem Resolution:
Identify, investigate, and resolve complex logistics and delivery-related issues, including shipping discrepancies, delayed shipments, and inventory concerns.
Work closely with internal departments (e.g., logistics, warehouse, transportation) to ensure problems are addressed promptly and effectively.
Ensure that customer complaints and inquiries are handled with professionali...