Position Overview
- Customer Centricity -
Test drive with the customer and ensure transparency in all work.
Demonstrate excellent problem-solving skills, quickly resolves vehicle issues to achieve high customer satisfaction.
Maintains a positive and professional manner, even in challenging situation.
Ensuring all the parts are returned.
Good rapport-making skills and supports the shop manager to attain customer satisfaction.
- Technical Management -
Perform vehicle diagnosis (e.g., electrical, air-conditioning, mechanical, and etc.).
Perform vehicle mechanical repairs (e.g., under chassis, suspension and drivetrain).
Perform vehicle maintenance (e.g., Oil change, brake cleaning, AC cleaning).
Handles multi-brand expertise (e.g., German, American, Japanese and other European).
Continuous learning of existing technical and new technical specif...