Position Overview
Purpose Statement: In this role, the focus is on coordinating customer expectations with organizational objectives by developing schedules that align with both stakeholder requirements and feasibility, ensuring a balance that enhances customer satisfaction while meeting organizational goals.
Key Job Accountabilities:
Customer demand receipt and order acknowledgment.Creation of what-if scenarios to simulate demand change impact.Create and maintain a feasible Master Production Schedule, and liaise with Production Planning to execute a plan which results in product shipping on-time.Highlight and escalate any area of the business which may impact Customer Service Excellence with regard to product delivery.Able to resolve challenges through detailed instruction, policy and procedures.Education/Experience Qualifications:
Requires a Bachelor's degree. Typically requires 0-2 years of related experience.