Position Overview
Position Description
This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.
Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time) Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time) Achieves objectives for associate engagement and turnover. (20% of time) Collaborate with other internal departments to ensure service objectives are met. (15% of time) Ide...