**Payroll Core Service - TEAM LEADER**
**Major Accounts Services (MAS)**

Mission:

_The MAS Team Leader is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. The Team Leader has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction._

**Section: SCORECARD**

+ Overseeing daily associate activities and service level metrics.
+ Setting goals and providing continuous feedback and development opportunities.
+ Reviewing team performance and addressing improvement areas.
+ Achieving associate engagement and turnover objectives.
+ Collaborating with internal departments to meet service objectives.
+ Identifying process improvement opportunities and gathering associate feedback.
+ Creating a high‑performance team culture th...