JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Process Mapping & Funnel Mapping

• Create and maintain process maps on Lucid chart that clearly outline workflows, ownership, dependencies, and handoffs across teams
• Develop funnel maps that document the full customer journey—from traffic source to conversion, follow-up, and retention
• Ensure funnel maps align with execution plans, tools, and automation requirements
• Translate funnel and process maps into actionable task lists and SOPs for designers, developers, and marketers
• Identify gaps, inefficiencies, or breakdowns in workflows and proactively recommend improvements to the COO/CEO
• Break down mapped processes and funnels into clear, executable workflows for the team, to be mobilized in Trello
• Ensure SOPs, checklists, and processes are documented and followed consistently
• Proactively flag risks and...