Job overview

The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information. By conducting phone interviews and email exchanges with our clients, it aims to understand the customers’ business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.

Qualifications

• Minimum 2 years of solid call center experience, handling customer interactions in a fast-paced environment.
• Strong ability to provide exceptional customer experiences, resolve inquiries efficiently, and maintain high service quality.
• Experience with digital advertising platforms, understanding campaign management, optimization, and troubleshooting.
• Excellent written and verbal communication, with strong grammar and the ability to convey complex ideas.
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