The market Lead (Engagement Lead/Client Experience Manager) is responsible for partnering with the Respective Markets to ensure Service Centre Adoption, Develop Strong Relationships with Each Market Division/Brand team. Connect with Key Business Executives and Stakeholders involved in E-commerce Service responsibilities. They will be a Key Escalation for any Market-Related Queries and Be on point to review /Assess New Business Opportunities.
Responsibilities

- Serve as the lead point of contact for SVC management matters and partner with Delivery Location Leadership to assess resolutions for the Client teams

- Build and maintain strong, long-lasting client relationships

- Align Delivery of Services for Respective Markets based on the Contractual Staff alignment and scope

- Develop trusted advisor relationships with brand teams that actively work with the Service Centre teams

- Ensure the timely and successful delivery of SVC Services a...