Manage and maintain multiple trading platforms, providing first and second line support for issues relating to the Market Administrators trading platform. Work with cross-functional teams to test and launch new/existing projects.

Provide hands‑on incident and problem management, investigate and resolve trade issues, maintain data accuracy, and monitor support chats.

Desire to learn and understand brokered products, enthusiasm for the role, and willingness to contribute to a diverse and inclusive work environment.

• First and second line support experience
• Incident and problem management skills
• Trade issue investigation and resolution experience
• Data accuracy maintenance and monitoring skills
• Service management tool experience (ServiceNow)
• System logging and analysis skills
• Product management team collaboration exp...