Join Manulife as an Incident Manager in Waterloo, Ontario, and take the lead in managing high-stakes IT incidents. Utilize your communication skills to keep stakeholders informed.
This role involves spearheading the entire lifecycle of Managed Priority 3 incidents, ensuring efficient resolution and improvement. You will act as the primary communication lead, ensuring all involved parties receive accurate updates throughout incidents. Leading by example, you will promote effective collaboration across teams and enhance incident management practices.
Key Responsibilities:
• Coordinate the management of MP3 incidents completely
• Provide timely updates to executives and partners
• Support during Priority 1 and 2 incidents
• Direct incident collaboration sessions effectively
• Record all communication and incident progress accurately
Requirements:
• 4+ years experience in Incident Management or related fields
• Experience with cloud-native services management<...