Become a pivotal part of the Complaint Office team at Manulife as the Complaints and Insights Consultant. Tasked with transforming customer complaints into actionable insights, you will help enhance operational efficiency and enrich customer experiences.
In this hybrid role, you’ll directly support the Canada Segment, covering services like Manulife Bank and Group Benefits. Your expertise in reporting, data analysis, and communication will drive business improvements and elevate customer dedication. Additionally, you’ll be tasked with coordinating data input to deliver tailored reports, ensuring compliance with data regulations while collaborating with internal teams.
Key Responsibilities:
• Maintain and coordinate data accuracy from multiple sources
• Develop insightful reports and visuals via Salesforce and Power BI
• Analyze data trends for ongoing business performance reviews
• Collaborate with teams to tailor actionable insights
• Ensure compliance with data h...