Overview

We are looking for Mandarin and Cantonese-speaking Customer Service Advisors to support customers with inquiries related to orders, delivery updates, payment issues, product information, and technical support.

Fresh graduates are encouraged to apply. Training will be provided for candidates with strong communication skills and customer-oriented attitudes.

Responsibilities

• Handle customer inquiries through phone, chat, and email channels
• Assist customers with order status, delivery updates, and payment-related inquiries
• Provide technical troubleshooting support for smartphones, tablets, PCs, and related devices
• Deliver professional and high-quality customer service experiences
• Resolve customer concerns effectively while maintaining professionalism
• Document customer interactions accurately in internal systems
• Work closely with team members and support continuous pro...