To process the operations and functions of Wealth & Retail Banking trading activities / product; ensuring consistent delivery of high-quality services to customers and meeting targets set by the Group using available resources allocated while maintaining operational risk to an accepted level.
Responsible for the management and delivery at the desired service standards of WRB Operations at SC GBS supporting various countries.
To perform the above functions at the highest standards and yet strive to be customer focused, cost effective and error free.
To ensure implementation of any new processing platforms or transaction processing systems for the bank, ensuring the project’s rollout success and relevance to the business agenda.
To help the business in the area of procedure mapping and documentation for Operations activities, and also to review the processes with a view to reengineer or streamline it to pu...