**Summary**

The manager will be a self-starter who is comfortable interacting with clients through a video link, web chat, secure email, phone, and other forms of written and digital communications to complete banking transactions, provide client service and support and recommend other products and services. The manager must be able to train, coach and develop a team consisting of various levels of banking experience in the delivery of exceptional client service and banking operations.

Additionally, the manager will lead the day-to-day operations of a blended video teller and client care team consisting of supervisors, shift leads, and universal agents (toggling between various modes of client communication and task assignments). The manager will be responsible for delivering department operating objectives, adhering to quality standards, hiring, training, and developing center staff, communicating results and improvement plans to management, developing and improving ...