**Position Purpose:**

**Role Summary**

Sitting within the collections department, the Dispute Resolution Manager provides strategic leadership and operational oversight for the identification, investigation, and resolution of commercial invoice disputes, short payments, and customer deductions. This role acts as the critical bridge between collections and broader operations, focusing on accelerating cash flow by removing payment bottlenecks, minimizing uncollectible balances, and driving cross-functional root-cause analysis to prevent recurring billing issues.

**Key Responsibilities**

+ **Dispute Governance & Workflow:** Establish and optimize standard operating procedures, deduction codes, and strict Service Level Agreements (SLAs) for identifying, routing, and resolving customer disputes.
+ **Cross-Functional Collaboration:** Partner closely with Sales, Customer Service, Billing, Logistics, and Pricing teams to orchestrate rapid investigatio...