The Manager, TOC Operations is responsible for the oversight and execution of Traffic Operations Center (TOC) floor operations, ensuring reliable, efficient, and high-performing service delivery. This role focuses on real-time management of staff, processes, procedures, and systems that support daily traffic operations, while maintaining alignment with broader operational goals. The position requires hands-on leadership to balance immediate operational demands with continuous improvement, workforce development, and coordination across stakeholders, ensuring the TOC operates effectively in both routine and emergency conditions.



What you will be doing:




+ Provide dedicated ownership and tactical oversight of TOC Floor Operations service delivery

+ Directly manages TOC staff, including scheduling, performance management, coaching, and professional development

+ Execute and maintain comprehensive training programs to ensure ...