Flexible Work, Better Balance
About the Role
As a Technical Support Delivery Analyst Manager, you will lead a team in providing technical support to customers and consultants on complex products and applications. You will also direct Engineering teams in diagnosing and troubleshooting highly technical software issues and collaborate with multiple stakeholders through resolution.About You
Basic Qualifications
4+ years leading a technical team and/or experience with managing software engineering teams.
6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.
Other Qualifications
Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management,...