⏰ Full-Time

Manager, System Planning & Development (Loyalty Programme)

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The Hong Kong Jockey Club

                    Location
                    📍 hong kong, Hong Kong
                

                    Posted
                    📅 June 23, 2026
                

                    Work Type
                    ⏰ Full-Time
                

Position Overview

 
  The Department 
 The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club’s customer understanding and insights across owners, members and wagering customers, striving for innovation via our Digital and Retail channels. Through enhanced data provision & insights, and online / offline customer strategies devised, improve the channels’ and customer groups’ ability to enhance customer experience, drive wagering turnover and groom customers up the tiers.
 
  The Job 
 You will:
 Develop and implement a strategic project management framework for the Clubwide Loyalty (CWL) Platform, including assessing the current situation, conducting gap analysis, gathering requirements and fostering effective collaboration with IT teams and System Team and vendors for successful project execution and ensure the r...
                

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Job Details

⏰

Employment Type

Full-Time

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