Support Manager - SpaSoft

Base salary: $70,000–$80,000. Weekly hours: 37.5. Number of openings: 1. Business Unit: SpaSoft. Worker Type: Regular. Location: Phoenix, Arizona.

Job Responsibilities

• Provide leadership to SpaSoft support team in delivering excellent customer service.
• Manage the case workload.
• Analyze, prioritize, and delegate support cases.
• Ensure timely responses from support team.
• Serve the support and implementation team as escalation point.
• Manage software distribution.
• Ensure that approved and up-to-date files are deployed at customer sites.
• Maintain the team work schedule and operating environment.
• Train new hires on support practices.
• Mentor and help staff to develop technical and customer service skills.
• Ensure staff is up-to-date on all software changes.
• Develop and implement procedures to enhance efficiency, accessibility, and custo...