Bring clarity to complexity by creating structure, setting priorities, and driving decisions forward.
Ensure that strategic initiatives are not only planned, but actually executed.
Be present where it matters most - solving urgent challenges while building sustainable solutions.
Act as a member of the Swiss Leadership team, partnering closely across the business — not as a gatekeeper, but as an execution-driven operator with full visibility.
Responsibilities
Shadowing & Ownership: Support, take ownership, and drive key initiatives forward.
Translate strategic goals into clear projects, processes, and execution plans.
Lead cross-functional initiatives across Operations, Tech, Care, and Business Development.
Build a lean but effective management system (OKRs, dashboards, meeting cadences).
Identify and remove bottlenecks along the customer journey (onboard...