Job Description


As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. 


A day in the life…
+ Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
+ Recruit, hire, train, develop and motivate your team – their success is your success
+ Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
+ Create a solid business plan that enables your team to work together to meet service and sales goals
+ Support the success of your department by driving continuous improvements



You own this if you have…
+ For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
+ For Nordstrom Rack Roles: Prior experience in a Nordstrom Store ...