⏰ Contract

Manager Rider Experience & Engagement

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talabat

                    Location
                    📍 Maadi, Egypt
                

                    Posted
                    📅 June 05, 2026
                

                    Work Type
                    ⏰ Contract
                

Position Overview

Job Description
Role Summary
The Rider Experience & Engagement Manager owns the end-to-end rider journey with a clear objective: reduce churn, improve retention, and strengthen long-term rider loyalty.

This role is responsible for building and executing a comprehensive Rider Value Proposition through structured retention strategy, loyalty frameworks, engagement programs, in-app communications, and strategic partnerships that drive measurable KPI improvement.



What's On Your Plate?


1. Retention, Rider Value Proposition & Loyalty
Own rider churn reduction strategy, with strong focus on early-life retention.
Define and continuously enhance the overall Rider Value Proposition.
Design and manage a structured rider loyalty framework.
Analyze retention data to identify high-risk segments and structural gaps.
Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT)...
                

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Job Details

⏰

Employment Type

Contract

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