The Manager, Retail Channels (Manager Services Operations) is responsible of daily efficient operation and service of a retail bank branch. Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service. Promotes the sales and service culture through our values and attributes and coordinates cross-selling of products and services in accordance with corporate objectives. Position works on-site based in San Juan, P.R.


MAJOR DUTIES & RESPONSIBILITIES:

+ Manages overall branch office operation.

+ Responsible for the delivery of proactive and dynamic customer service in the branch at all branch levels.

+ Administer personnel to maintain service levels.

+ Monitors, evaluates and coach personnel performance to ensure compliance with our values, attributes and value proposition on daily activities and interactions with internal and external customers.

+ Assists in r...