Overview

The successful candidate will join a competitive Reconciliation and Investigation team to lead a diverse and exciting team. Supporting the development of staff and escalations from the business, the candidate will meet the operational needs, keeping abreast with technological trends and maintaining regulatory and audit controls.

Responsibilities

• Provide leadership and oversight into the team activities, ensuring department goals and individual objectives are met in a flex team environment.
• Develop close relationships with other operational groups, clients and vendors to capture synergies and maintain service level agreements.
• Establish operational strategies ensuring staffing needs, system requirements, policy changes and resources are in place to facilitate department strategies.
• Determine service gaps and client impact errors, ensuring a high level of accuracy is maintained for Investigations.
• Lead the t...