Introduction

We are seeking a dedicated and detail-oriented Aftersales and Repairs Manager to join our team in Pretoria East. The ideal candidate will have experience in the Trailer Industry.

Duties & Responsibilities

Duties & Responsibilities:

• Clients: Diagnose problems, prepare estimates for repairs and check if still in warranty.
• Liaising with customers in case of warranty issues.
• Offering customers a pre-assessment visit to confirm challenging problems.
• Following up on parts orders and promptly informing customers of any delays.
• Creating Repair Quotations and orders.
• Arranging booking reminders.
• Maintaining accurate customer information.
• Monitoring outstanding parts ordered and unpaid invoices.
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workplace.
• Coordinate Spare Par...