**Role Purpose**

Measure and monitor the pulse of the major change program/initiatives to inform our change management strategy including communication, engagement, and project activities in collaboration with the business. Develop and maintain all tools, reports and processes for managing stakeholder initiatives and oversee collection and distillation of feedback. Key focus is to support preparing stakeholders (internal & external) to adopt change driven by introduction of new foundational revenue systems.

**Key Accountabilities**

Support Stakeholder Engagement:

+ Maintain documentation on changes and people, process, technology and business impacts; develop and maintain documentation on stakeholder action plans
+ Identify stakeholders, degree of change, and high-level changes for each group. Maintain high level Stakeholder Assessment and updated heat maps.
+ Provide detailed analysis, reporting and directional, actionable commentary on stakeh...